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Privacy Policy

SH Autobedrijf handles your personal data with care. In this Privacy Policy, we explain what data we collect, why we use it, who we may share it with, and what rights you have.

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Last updated: 25 July 2026

1. Who Is Responsible for Your Data?

SH Autobedrijf is responsible for processing personal data as described in this Privacy Policy.

SH Autobedrijf
Address: [full business address]
KvK number: [KvK number]
Email: [email address]
Telephone number: [telephone number]

2. What Personal Data Do We Process?

Depending on how you interact with us, we may process the following personal data:

  • Name and contact details;

  • Email address and telephone number;

  • Address and billing details;

  • Vehicle registration number and vehicle details;

  • Information about maintenance, faults, and work performed;

  • Appointments, quotations, invoices, and payment details;

  • Messages you send us via the contact form, email, or WhatsApp;

  • Technical information about your visit to our website, such as your IP address, browser type, and device information;

  • Other information you provide to us.

We only request the information necessary to assist you or provide our services.

3. Why Do We Use Your Personal Data?

We use your personal data for the following purposes:

  • Responding to questions and contact requests;

  • Scheduling and managing appointments;

  • Inspecting, maintaining, and repairing vehicles;

  • Preparing quotations and carrying out agreed work;

  • Providing updates on the progress of the work;

  • Preparing and processing invoices and payments;

  • Coordinating work through our trusted partners;

  • Handling complaints and warranty claims;

  • Improving and securing our website and services;

  • Complying with legal and administrative obligations.

4. On What Legal Bases Do We Process Your Data?

SH Autobedrijf processes personal data only when there is a valid legal basis for doing so. Depending on the circumstances, we base the processing on:

  • The performance of a contract or steps taken prior to entering into a contract;

  • Compliance with a legal obligation;

  • A legitimate business interest, such as providing good customer service, maintaining records, and ensuring security;

  • Your consent, where legally required.

When processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of any processing carried out before your consent was withdrawn.

5. Contact Form, Email, and WhatsApp

When you contact us through the contact form, email, telephone, or WhatsApp, we use the information you provide to answer your enquiry and assist you.

Please avoid sending personal data through these channels that is not necessary for your request. The WhatsApp Privacy Policy also applies when you use WhatsApp.

6. Work Carried Out by Trusted Partners

For certain specialised services, SH Autobedrijf works with trusted partners. These services include the official APK inspection, tyre service, wheel balancing, and wheel alignment.

When necessary to carry out the agreed work, relevant vehicle and contact details may be shared with the partner concerned. We only share the information required to perform the agreed services.

7. Who Do We Share Personal Data With?

SH Autobedrijf does not sell your personal data to third parties.

We may share data with parties that support our business operations and services, such as:

  • Trusted technical and business partners;

  • Administrative and accounting service providers;

  • Payment and invoicing service providers;

  • Website, hosting, and IT service providers;

  • Government authorities where we are legally required to do so.

Where necessary, we enter into agreements with service providers regarding the protection and confidential processing of personal data.

8. Transfers Outside the European Economic Area

Some external service providers may process personal data outside the European Economic Area. When this occurs, we ensure that appropriate legal safeguards are in place, as required under the GDPR.

9. How Long Do We Retain Your Data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a statutory retention period applies.

In general, we use the following retention periods:

  • Contact requests that do not result in an assignment: up to one year after the last contact;

  • Customer, appointment, and workshop records: for as long as necessary to provide our services, honour warranties, handle complaints, or resolve potential disputes;

  • Invoices and information forming part of our financial records: at least seven years;

  • Email and WhatsApp correspondence: no longer than necessary, unless it forms part of a customer file or our business records;

  • Cookie and website data: according to the retention periods specified in our Cookie Policy.

In the Netherlands, businesses are generally required to retain their basic accounting records for seven years. — Government of the Netherlands (Rijksoverheid)

10. Security of Personal Data

SH Autobedrijf takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, and unwanted disclosure.

Only individuals and service providers who require the data to perform their work are granted access to it.

11. Cookies and Website Data

Our website may use functional, analytical, and other cookies. Functional cookies are necessary for the website to operate properly.

For cookies that require consent, we ask for your permission in advance through the cookie banner. More information about the cookies we use and how to adjust your preferences can be found in our Cookie Policy.

12. Your Privacy Rights

Depending on the circumstances, you have the right to:

  • Access your personal data;

  • Have inaccurate data corrected;

  • Have your personal data deleted;

  • Restrict the processing of your data;

  • Object to the processing of your data;

  • Withdraw your consent;

  • Receive your data in a portable format;

  • Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

You can submit a request via [email address]. To prevent misuse, we may ask you to verify your identity in an appropriate manner.

These rights and businesses’ obligation to provide information are established under the GDPR. — Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

13. No Automated Decision-Making

SH Autobedrijf does not make decisions that have significant consequences for individuals based solely on automated processing or profiling.

14. Complaints

If you have a question or complaint about how your personal data is processed, please contact us first so that we can work together to find a solution.

You also have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens
Website: www.autoriteitpersoonsgegevens.nl

15. Changes to This Privacy Policy

SH Autobedrijf may update this Privacy Policy when the website, our services, or applicable legislation changes.

The most recent version will always be published on this website. The date at the top of the page indicates when the policy was last updated.

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