Terms and Conditions
These Terms and Conditions apply to the maintenance, repair, and other services provided by SH Autobedrijf. They explain the terms that apply to service orders, prices, payments, parts, work carried out through trusted partners, warranties, and complaints.
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Last updated: 25 July 2026
1. Definitions
In these Terms and Conditions, the following definitions apply:
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SH Autobedrijf: the company that performs or arranges the work.
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Customer: the individual or business that places an order with SH Autobedrijf.
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Vehicle: the vehicle to which the order relates.
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Service order: the work or services agreed between SH Autobedrijf and the customer.
2. Applicability
These Terms and Conditions apply to all quotations, service orders, and agreements relating to maintenance, diagnostics, repairs, and other services provided by SH Autobedrijf.
Any differing arrangements apply only if agreed verbally or in writing in advance. Individual agreements made with the customer take precedence over these Terms and Conditions.
These Terms and Conditions do not restrict consumers’ statutory rights.
3. Formation of the Service Order
A service order is established once the customer has approved the proposed work. Approval may be given verbally, in writing, by email, or via WhatsApp.
The customer confirms that they are authorised to request work on the vehicle presented.
4. Quotations and Prices
Before work begins, the work to be performed and the expected costs will be discussed as clearly as possible.
A price estimate is an approximation unless a fixed price has been expressly agreed. All prices quoted to consumers include VAT unless clearly stated otherwise.
If additional work or parts prove necessary during the service, SH Autobedrijf will contact the customer first. This additional work will only be carried out with the customer’s approval.
If the customer cannot be reached, the work may be paused until consultation is possible.
5. Diagnostic and Inspection Fees
Diagnostic or inspection fees may be charged for investigating a fault, reading diagnostic trouble codes, or identifying a technical problem.
These fees may also be payable if the customer decides not to proceed with the proposed repair after the diagnosis. Where possible, these costs will be discussed with the customer in advance.
A diagnosis is based on the information available at the time and the symptoms identified during the inspection.
6. Performance of the Work
SH Autobedrijf will carry out the agreed work with due care and to the best of its ability.
Any stated completion date or turnaround time is an estimate unless a fixed deadline has been expressly agreed. Delays may occur due to factors such as parts availability, additional defects, or work performed by an external partner.
If a delay is expected, the customer will be informed as soon as possible.
7. Work Carried Out by Trusted Partners
SH Autobedrijf may use specialised trusted partners for certain services. These include the official APK inspection, tyre service, wheel balancing, and wheel alignment.
SH Autobedrijf may carry out the inspection, preparation, and any necessary repairs before arranging for the relevant work to be performed by a trusted partner.
Where relevant, the customer will be informed in advance if work is to be performed by an external partner. SH Autobedrijf remains the customer’s point of contact for all work included in the service order agreed with SH Autobedrijf.
8. Parts and Materials
New, reconditioned, or used parts may be fitted during repairs. Where relevant, the type of part and the associated costs will be discussed with the customer in advance.
Replaced parts will be disposed of unless the customer states before the work begins that they wish to receive them. Parts that must be returned due to a surcharge refund, warranty claim, reconditioning requirement, or statutory environmental regulations may not always be returned to the customer.
The availability and delivery time of parts may affect how long the work takes.
9. Customer Obligations
The customer must provide all information reasonably required to carry out the work properly. This includes known faults, previous repairs, and any relevant details or special characteristics of the vehicle.
Personal and valuable belongings must be removed before leaving the vehicle. The customer must ensure that SH Autobedrijf has the necessary keys, security codes, and other relevant information.
10. Cancellation of a Service Order
The customer may cancel a service order provided the work has not yet been fully completed.
SH Autobedrijf may charge reasonable fees for work or diagnostics already performed, parts already ordered, and other demonstrable costs incurred.
Where a statutory right of withdrawal applies to a distance contract, the relevant legal provisions will apply.
11. Payment and Vehicle Collection
Unless otherwise agreed, the invoice must be paid when or before the vehicle is collected.
The vehicle will be released once the amount due has been paid, insofar as permitted by law. If a different payment period is agreed, it will be stated on the invoice or in a separate agreement.
In the event of late payment, SH Autobedrijf may charge statutory interest and debt collection costs. For consumers, these charges will only apply after the customer has been given the legally required payment grace period without additional costs.
12. Vehicle Collection and Storage
The customer will be notified as soon as the vehicle is ready for collection.
The vehicle must be collected within a reasonable period after this notification. If it is not collected despite repeated requests, SH Autobedrijf may charge reasonable storage fees. The customer will be informed of these fees in advance.
13. Warranty and Complaints
The work performed must meet the standards the customer may reasonably expect based on the agreements made.
Any complaint must be reported as soon as possible after it is discovered, with a clear description of the issue. SH Autobedrijf must be given a reasonable opportunity to inspect the vehicle and remedy a justified complaint.
The warranty does not cover normal wear and tear, improper use, damage caused by third parties, or new defects unrelated to the work performed.
This provision does not affect consumers’ statutory rights.
14. Liability
SH Autobedrijf is liable for damage if and to the extent that, under applicable law, it is the direct result of a failure attributable to SH Autobedrijf in performing the agreed work.
SH Autobedrijf is not responsible for pre-existing damage, normal wear and tear, or defects unrelated to the service order performed.
Nothing in these Terms and Conditions excludes liability where such exclusion is not permitted by law.
15. Force Majeure
SH Autobedrijf is not liable for delays or inability to perform the work due to circumstances beyond its reasonable control.
These circumstances include, but are not limited to, prolonged supply problems, power outages, illness, government measures, and unexpected disruptions affecting suppliers or trusted partners.
The customer will be informed as soon as possible if such a situation occurs.
16. Complaints and Disputes
Complaints may be submitted using SH Autobedrijf’s contact details. SH Autobedrijf will endeavour to work with the customer to find an appropriate solution within a reasonable period.
All agreements are governed by Dutch law. If a dispute cannot be resolved amicably, it may be submitted to the court of competent jurisdiction under Dutch law.
17. Company Details
SH Autobedrijf
Adres: [Tjessingawei 1, 9047VG Minnertsga]
KvK-nummer: [90756673]
Btw-nummer: [btw-nummer]
E-mail: [sh.autobedrijf@gmail.com]
Telefoonnummer: [+31 6 85 65 79 72]